USA Merchant Solutions Shipping & Returns
Shipping Policies
Receiving Orders: Our sales department is on staff Monday - Friday from 9am to 6:30pm Eastern Standard Time. We try to ship all orders the same day, but due to heavy order periods and testing of equipment, the order may be delayed by 3 business days. You will be notified by email at every stage of the order process from processing to shipped. We will contact you by phone or email if your order is backordered, and give you other options for fullfilling your order.
PO Boxes: Due to the sensitivity of your order, we cannot ship to Post Office Boxes. You must provide a physical shipping address.
Tracking Numbers: We will provide tracking numbers for your product upon request as soon as they become available. The tracking numbers will be provided to the email address that you enter on your order.
Shipping Area: We only ship to addresses in the United States and Canada. All orders received with an invalid address or outside the United States or Canada will be cancelled and refunded immediately. Our shipping area does not include US Territories such as Puerto Rico, Guam, Marshall Islands, etc.
Damaged Merchandise: If you receive a package that has been damaged please call our sales office to report the damaged product so that we can make arrangements for your exchange
Return Policies
All sales are FINAL. Exchanges will be made under the limited conditions set forth below.
Stipulations Regarding Exchanges: On all merchandise, exchanges only are allowed for the following valid reasons: Defective equipment (not due to customer negligence), receipt of wrong equipment, or an upgrade to other equipment through our company made within 21 days of original purchase. All exchanges must be made within 21 days of order placement. Special order items cannot be exchanged, and must be sent to the manufacturer for replacement (if you have any questions regarding a manufacturer exchange, feel free to Contact Us). Before ordering, please check with one of our company representatives as to whether or not your item is a special order item. All items sold on our website are standard items.
We are not responsible for equipment that is unsupported by a third party processor. Please check with your processor before ordering. All equipment sold on our site is supported by our company. If you find that your processor cannot program your equipment, you can call one of our merchant account specialists at 805-418-1885 and have your merchant account transferred to us.
Initiating an exchange: Any and all exchanges on merchandise must have prior approval from one of our sales representatives. Please click here to contact one of our sales representatives to initiate an exchange and for further instructions.
Exchanges Without Approval: Items that we receive without prior approval will not be accepted and will be returned at your expense.
Defective Equipment: Defective equipment is eligible for exchange only within 21 days of the original order date. After that, your equipment must be sent to the manufacturer to be handled under their applicable warranty. You may call us if you need help with this. Refunds will not be applicable, but we will be more than happy to exchange the defective item within the first 21 days.
Shipping Fees: The majority of the time we are able to replace equipment without any additional costs to you, but sometimes we are unable to do so. Shipping costs will be determined at the time an exchange is initiated. You will be told at the time you make the exchange request if there will be any shipping or handling charges in conjunction with your request. Shipping charges on items being returned to our company will be the responsibility of the customer. |
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